Customer Testimonials
Very professional,friendly, go out of their way to make you feel like family(but like the family they like lol). The manager makes sure to meet each customer and makes your visit alittle more personal. We traveled from ocala and will again for our next purchase. We recommend this dealership to be the top of the line to any prior dealerships we have experienced.
Josh my swrvice advisor took care of my 2024 Ram 2500 for it's first oil change and tire rotation. Everything went smooth
There is definitely room for improvement in communication. Although we provided a contact phone number when dropping off the vehicle, all updates were sent only via text, and it was extremely difficult to reach someone by phone for additional information. Additionally, when we picked up the vehicle, it had not been washed or detailed, and we were not given any instructions on where to find it in the lot. Clearer communication and attention to these details would greatly improve the overall service experience.
Service was efficient. Service advisor was pleasant. Would have liked to get a verbal recap of the service done to my Jeep.
I was very pleased with Eric. Although, they could not get the code to come up that I was getting, the service was excellent. Thank you for trying to help me get my issues resolved.
Check in was very fast was greeted when I first arrived. When my advisor arrived I told him about a problem he asked all the right questions and found the problem and added to the work order. He kept me updated all throughout my stay. The work was done very fast and professional.
Rude & unprofessional. Poor communication. Unwelcoming disposition. No understanding of EVs. Dismissive of my questions.
Keep up the excellent services that has been done on my car by jeep Chrysler
A lot of issues that Marcus was great in helping to resolve. Spent much more time waiting at the dealer for resolution than anticipated
I received excellent service. The salesperson was very helpful and did their best to find a car that matched my profile. I left the dealership very satisfied with my new car. Thank you to everyone who was part of this.
Great services sales guy the best .explain everything for me.answers all my question like no others
Exceptional service, very friendly. Kristopher offered us great service, best prices, and excellent customer service.
Very friendly staff, they helped me immediately, had an appointment available for the next day, and I only waited 30 minutes.
Great service as always. Always able to fit me in without an appointment, and great communication throughout.
Jeannie in service was great to deal with! Kept me informed and up to date on what was going on with my vehicle!
Great service , quality cards, best prices excellent customer service , knowledgeable sales man easy transaction quick transaction quick delivery….
Bob Parr did a great job. He was very kind in the way he explained everything so I understood, instead of making me feel like an idiot like experiences I’ve had getting my car serviced. The service itself also took less time than I was expecting, which I appreciated.
Service team was Great! Chris took good care of me and my Jeep, Marcus stepped in to keep me up to date during Chris days off. I will definitely bring my Jeep back here for service. Thank you
I will lead with it was a good experience with prompt attention when I dropped the car off and quick service. Very friendly staff when dropping the car off. The reason for the below average rating is based on the pickup experience. When I arrived, my service representative, Gio, wasn't around. I stood there for approximately 20 minutes thinking he may have just stepped away. No one offered to help me even though there were about 6 employees chit chatting to each other. I stuck my head in to ask one of the other service representatives about my rep. He told ... Read More DealerRater - Jun 18, 2025
Oil change done incorrectly. Too much oil and overfilled. Car not washed as requested. Car smoking and riding rough. Had to immediately bring back in and the oil change had to be completely redone. 3.5 hour process.
Overall a good experience. I enjoyed working with Juan. There was no wait for someone to help us once we arrived. Good experience for the most part. Just be cautious as they aren’t as upfront with every step of the financing.
Central Florida Chrysler Jeep Dodge Ram is top-notch service! They demonstrate exceptional professionalism by addressing my needs with care. Their turnaround time is impressive and the work they did on my RAM truck was phenomenal! Special thanks to Manager Craig & Winston Anderson from the Service Department for their kindness and always making me feel truly valued as a loyal customer. They go above & beyond to ensure everything is perfect! I highly recommend Central Florida Chrysler Jeep Dodge Ram to my family, friends & anyone looking for outstanding automotive service 🙂 Warm Regards, Mrs. Wimbish
Kept me informed on updates and very friendly knowledgeable and worked diligently with warranty company
Great service as always, the crew is the best in time and manner. Thanks to all
Javier and everyone at the dealership were incredible. The whole process was achieved in a very timely manner.
Excellent customer service and detail oriented. Specifically honesty in the process. Welcoming and respectful in all matters.
Did not complete 2 repairs. No explanation for why. Had a appointment and still 2 hours till the vehicle was looked at.
Great professionalism. I felt very comfortable throughout the whole process. Everyone that I dealt with was kind and patient when explaining me everything. I really appreciated it
I recently had the pleasure of working with Mr. Winston Anderson at CFCJDR, and I can confidently say the experience was nothing short of exceptional. From the moment I arrived, Winston went above and beyond to ensure my vehicle received top-notch care while keeping me informed every step of the way. What truly set Winston apart was his genuine care for my satisfaction. He made me feel valued as a customer and went the extra mile to ensure I left completely happy with my vehicle.
Good pricing, large selection, no pressure, delivered as promised. ...would definitely recommend this dealership to friends and family.
Would like to thank Justin our salesman and Adrian our who got the price down to where we wanted it and some. Both were very helpful and were willing to bend over backwards to get us in our new Wagoneer! Very happy with the whole experience and this was my second purchase with them. Thank you both
Overall good experience with the sales team, both Kris and Dylan. However- I think management needs to look at how they interact with customers and vehicles in the showroom. Under no circumstances should a jeep with a big engine and loud exhaust be on for more than a few seconds. And it’s two what appeared to be managers doing it! Shameful!. I had to leave the showroom to catch my breath. If you need to move cars, be smart as ask people to move the area briefly vs nearly hitting them and smoking them out with exhaust.
I brought my 2018 Dodge Challenger in for a simple oil change. I told my representative upon arrival that I had a coupon that was sent to me via email for $29.95. He said okay no problem. After nearly 2 hours for an oil change my representative said that'll be $123. I said I told you I had a coupon for $29.95. He said I can take 29.95 off of your total. I still paid approximately $97 for a 2 hour oil change that should have been $29.95. He said but we use synthetic oil on your car, I said I didn't ask for synthetic. Horrible service!
Every person on the sales team that we interacted with was super friendly and very responsive. Beautiful facility and easy to find. They gave us a great trade on our previous Jeep which definitely helped seal the deal. Scott even gave us a Thai restaurant recommendation for after the sale which was killer!
They were very understanding of my concerns and took my car in promptly and communicated continuously. Someone always asks if you need help right when you walk in.
Gio was awesome. We have tried to have our vehicle serviced at other dealers but never have been shown the level of customer service that Gio provided. He was great.
I was in town on vacation and was having a transmission issue. They worked very hard to get the truck looked at in a short window of time and help decide best next steps.
Many vehicles to choose from, no pressure, great prices, no sales manager nonsense, and good document explanstions.
Chris C. is always on top of his game, keeping you informed and making sure everything is taken care of the right way the first time.
Chris was responsive and although issue wasn’t fixed right away they were accommodating by providing a loaner car.
I was disappointed by the lack of attention to detail and reply to my inquiries. I went in with several problems and came out with 3 new problems. Have made several attempts to contact service advisor but have received no call back.
The phone reception aspect of service has room to improve but Once I made contact with Craig everything went smoothly!! I had a excellent experience with Justin. He was professional attentive and followed up with communication as promised. Repair went without issues. I’m a 3 time Jeep owner and repeat customer at this location. I drive from Ocala specifically because of the great treatment I receive at this location. Justin in sales is also amazing! Thank you!
"I sincerely appreciate the assistance provided. The service was outstanding—efficient, courteous, and highly professional. Thank you once again for your excellent support."
Everyone was very nice and the process was smooth! I would definitely recommend this dealership to anyone looking for a Jeep!
Great work in sales and service. Answered all questions I had and got me in the truck I wanted. Extremely satisfied
Although my experience started off a bit rocky, it was quickly turned around and made right. I truly believe the service department went above and beyond to help, though I’m not convinced Chrysler/Jeep provided the same level of support. That said, I’m ultimately satisfied with the final outcome.
The service was quick, professional, and efficient. Joshua explained everything clearly and got me back on the road in no time! Highly recommended!
Customer service and management are HORRIBLE there. Once you sign the dotted line they no longer care about you as a customer. I was told that a 2nd key fob was going to be facilitated in the deal and here it is three weeks later and I can't seem.to get them to follow up on it nor uphold their end of the deal. I keep getting the same "I'll look into it for you and get back to you" statement yet nobody calls me back. Why should I have to hound them down on a ... Read More DealerRater - Jun 13, 2025
I was treated with professionalism and respect which made the business more comfortable. It was a great experience.
The wait time for services was minimal and quick, and the customer service was excellent.
Excellent work and customer service provided the wait time was very short. Thank you for the service and support
LOVE THE SERVICE AND THINKING OF TRADING IN MY TRUCK AND IF THERES A EXCELLENT OFFER I WILL DO IT ALL DEPENDS AND LOVE WHAT FERNANDO DOES FOR ME AND MY TRUCK THANK YOU FERNANDO
Marcous in Service took very good care of our vehicle. He kept me appraised of the when the service would be complete and the bill came in exactly as quoted. I would highly recommend Marcous and Central Florida Chrysler to family and friends to have their vehicle serviced and buy a vehicle as well. 5 stars all the way
Já estivemos em diversos dealer e em nenhum outro tivemos em excelente atendimento como tivemos na CFCJDR. O David foi ótimo e nos ajudou em todas as questões necessárias. Certamente indicaremos para todos os nossos amigos. Estamos muito satisfeitos com a aquisição do nosso Jeep Grand Cherokee L 2025
Went here for a service appointment. My service advisor, Josh, was very helpful and communicative.
Everything worked out in the long run. I just hate having the games played. They could not find the car I wanted and was told was available on the phone. Everyone was nice in the long run, but buying a car should not be cumbersome.
Scott provided exceptional service from start to finish, he worked with us diligently. I felt very happy after leaving the dealership
The service was amazing, the price was a little high. I decided to change my tires out because of this
Kayla was friendly, polite and knowledgeable. She answered all of my questions and if she didn’t know, she asked - ensuring I received correct information. Henson was outstanding, friendly and had everything prepared for me to sign - which means no wasted time. I would return to this business in a heartbeat.
Since I choose this dealer never have any problem. The Service Advisors always make sure that everything done correctly, before with Eli and now with Mr. Winston. Thank you.
They went above and beyond to make it right, Covered the rental car. I will definitely bring my Jeep back. Thank you!
Justin G always has my back and makes recalls or repairs as painless AND fast as possible.
Awesome service and kept me up to date on the status of my vehicle and it was completed very fast.
Dealership was very clean. All of the staff were easy to speak to. Great selection of Ram 2500’s too.
Service is very consistent. The last visit lasted 3 days, but my extended warranty covered the major issues. Bob kept me up to date on progress and made no promises he could not keep. Lots of communication and got the car back early. Thanks for doing a great job.
The Sales person was excellent, answered every question I asked he was very knowledgeable about cars details. He was very helpful and professional.
Excellent and efficient. Josh was super nice, and the guy that bring the vehicles, also super nice.
Awesome employees that assisted in making this the smoothest car purchase that I have made in a long time.
They went above and and beyond to make me satisfied and that is not easy as I am a difficult customer.
The salesman was very knowledgeable of the car and very Respectful great to work with
Very attentive and did great work, Andy was on top of everything and made sure I was updated anytime anything was done.
Javier was awesome. Answered all of my questions and gave us a great deal. Love the Durango!!!
Fast and easy process. Great Customer Service would purchase from this dealer again. Excellent service.
Always great service here! We appreciate the whole team here! Justin has been particularly very helpful!
It was an odd first experience. Pulled up was greeted by a lady who promptly told us we didn’t have an appointment. Then told us our rep would greet us and go sit down. We waited for the service. Was never greeted by rep until vehicle was done, no paperwork, we had to ask the employee who announced the vehicle was done-if he was Fernando “yes” and handed the keys. I had questions but was never given the opportunity to ask. That was our experience, lobby is nice.
One of the smoothest experiences at a dealership in a long time. They got the deal done and I got exactly what I wanted. Kinday was a great help with getting me into my next vehicle. Thanks again
Jeannie is always incredibly helpful—she’s the best! She’s very attentive, polite, and proactive. I highly recommend her to anyone who needs vehicle maintenance.
Javier was awesome! He answered all of our questions. Very knowledgeable, friendly and helpful! I was able to get a great deal.
I’m pissed…Your.team let me leave your dealership with no antenna, no owners manual, only one key fob, and when driving home to Ocala I experienced what is called by jeep owners as death wobble. I hope the management would address this and make it right for me. Try again to make it a good experience. I might need legal help in this matter. The experience I had was a complete flop. I saved a long time to buy a jeep only to find out it might be a lemon. Bruce Phillips
Overall, great experience! Scott was great to work with! Thank you for making this a good experience!
Aaron was phenomenal, he listened to the issues that I have and was able to review and fix all of the current concerns. Though I am not a fan of Jeep, Aaron changed my mind on trading in my car.
Andy from service department is great to work with. Because of him I continuously want to upgrade my car because of his knowledge and seriously his personality and patience. He is easy to work with. I recommend all customers to work with him.
Everything went ok. Staff helped get me paid and on the road again quickly when I picked up my vehicle.
I appreciated the seller's attentiveness, as they provided detailed responses and support throughout the process. However, the transaction took much longer than expected, which was frustrating. Additionally, the prices were higher than advertised, which made the experience less transparent than I hoped. Overall, great customer service but improvements needed in speed and pricing accuracy.
I really appreciate Al the services that I had been done in this dealership,thank you!
Bob was amazing he was very helpful through the whole process always kept me up to date and explained things to me
I had a fantastic experience working with Javier Asencio. From the moment I walked in, they were professional, knowledgeable, and genuinely interested in helping me find the right vehicle. He answered all my questions without any pressure, made the process smooth, and he was transparent every step of the way. I truly appreciated his honesty and patience, and I couldn’t be happier with my new car.
As always, I got great service in an efficient amount of time. I’ve been bringing my vehicles here since 2015 when I bought them and will not only keep coming, but I will continue to recommend this dealership to everyone that I meet.
My third time here was questionable. Dropped my Jeep off Friday at 8am and wasn’t looked at until Wednesday. I understand it was Memorial Day wknd but I had to call 3 times a day to get an update. When I finally got my Jeep there were peanut wrappers and the paper was still on the floor and plastic over the seat.
Always a great experience. Always have room to fit me in. Good communication throughout the work. Professional and courteous staff.
Truly disappointed with the service. Delivered the vehicle with paint scuff marks multiple places. To fix the issue asked to him come again to dealership that is almost 1.5 hour travel for me. They wanted me to go to my nearest Morgan auto group dealer. I went to Toyota of Tampa bay to fix the paint problem and they said it would take 4 days to finish. For that I was given a rental car and its windshield cracked once I come home and now asking to cover the repair cost. This is all because of central Florida Chrysler dealership by delivering ... Read More DealerRater - May 31, 2025
Everyone was super nice and friendly! Always avalible to help. Scott was very helpful along the way
Great service, great people and they give detailed information about your service before, during & after
Sales Department. Sam Oliva and Danny Robert could not have been more patient or professional. Kudos!
Service was good. Oil change tire rotation. I wish I would had better communication getting the evaporate cooling system done also but that was on me. I did get the air conditioning flushed in addition to brake flush.
Great nice friendly reliable good fast worrie free honest jeep compass happy work hard thanks
I have been purchasing vehicles at CFCJD since they opened their doors. They are fair and respect my time, which is most important to me. Joe Lieberman and Kayla are fantastic!
Quoted a hour for an oil change. Took two hours. I had to find the sales guy to complete the service. Very poor
They were friendly, knowledgeable, helpful and did a good job answering my questions. The did a good job.
No cumplen con lo que dicen después que cierran el negocio hasta ahí llegó el buen trato
